Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders are processed within 1-2 business days and delivered within 5-10 business days depending on your location.

Do you ship internationally?
Yes! We ship to multiple countries. Shipping times and costs vary by destination.

How do I track my order?
Once your order ships, you'll receive a tracking number via email.

Products

Are your products safe for pets?
Absolutely. All Patty Paw products are tested and selected with your pet's safety in mind.

What balls work with the AutoFetch Dog Ball Thrower?
The launcher comes with 3 mini tennis balls. We recommend using the included balls for best performance.

Returns & Refunds

What is your return policy?
We offer returns within 30 days of delivery. Items must be unused and in original packaging. Visit our Refund Policy page for full details.

How do I start a return?
Email us at hello@pattypaw.com with your order number and reason for return and we'll take care of you.

Still have questions?

Reach out to us at our contact page and we'll get back to you within 1 business day.